Shipping & Returns
Items are shipped from the Samyoga studio within 3-6 business days.
All items are shipped via Canada Post. Select your shipping method at checkout.
Please note that although Canada Post Xpresspost shipping is available, your order may still take 3-6 business days to prepare in studio before being delivered to the post office. If you are in a rush, please get in touch with us at email@example.com and we will do our best to accommodate your request.
IN STUDIO PICK UP
To pick up your order from our studio, select the Local pick up in Toronto option at checkout. You will receive an email from us within 1 business day confirming your order and arranging a pick up time. We will always do our best to accommodate your preferred pick up time.
It is the responsibility of the buyer to cover any duty or customs charges that may occur for your shipment.
International parcels can be delayed at customs
Great care is taken to ensure your package is shipped promptly and securely, but we cannot be held responsible for items that have been damaged or lost in the shipping process. Please contact us directly if you receive a damaged item or if you have yet to receive an item past the estimated delivery date. Our best efforts will be made to resolve any complication.
We sincerely hope that our handcrafted products live up to your expectations. That said, if for some reason you are not satisfied with your order, please contact us directly firstname.lastname@example.org so that we can address your concerns and do our best to accommodate you.
We will process a refund or exchange if the item is returned within 5 business days of receipt. All items must be returned in original, undamaged and unworn condition at the buyer's expense. Returned items must be sent via an insured trackable courier. Once the returned item is received, your card will be credited for the original purchase price of the merchandise less a restocking fee of 10%. Items purchased at a discount are final sale and cannot be returned.